ALL SALES ARE FINAL as each order placed is custom made for every single customer after the order is received. We do not accept returns or replacements in the case where the customer needs a smaller or larger size. (You can view the sizing chart on each of the product pages and please don’t hesitate to contact us with any further questions before ordering.)
Once you have clicked on the “complete order” button, unfortunately it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact us via email at contact@inthesameboat.org as soon as possible. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.
Inthesameboat.org operates with Printful, a custom print fulfillment service. It is the Customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. Unfortunately, in such case Printful will not make any refunds and will not resend the Product.
Damaged items:
The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within a week’s time!
Wrong size:
If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out.
If you’d like a different size, get in touch with us at contact@inthesameboat.org and we’ll let you know what your next steps are.